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FAQs

Do you have a retail location?

Revival is an independently owned and operated boutique located in Iowa City, IA.

Is the merchandise on your website available in store? 

Most of our items for sale online are available in store. We also have an amazing selection of second-hand and vintage items in-store that never make it on the web. So come and check us out!

What forms of payment do you accept?

We accept all major credit cards and gift cards. In-store, we accept cash, credit and gift cards. We are no longer able to accept checks of any kind. We apologize for any inconvenience.  

Where is your store located?

Our store is located at 117 E. College Street on the Ped Mall in downtown Iowa City, IA.  For more info please see our contact page.

How much is shipping?

We ship via USPS with a  standard shipping rate of $5.95.  Expedited and International shipping are available.  Please see our Shipping & Returns page for more information.

Can I use more than one coupon code?

Unfortunately, only one coupon code may be used at a time and special offers may not be combined.

How does your sizing work?

All of our sizing is as marked by the manufacturer and we try to include as much fit information about the individual garment as possible.  For questions regarding individual items please do not hesitate to contact us at online@revivaliowacity.com.  Please see our Sizing Guide for more information.

What is your return policy?

INSTORE: All new items are available for return for store credit only within 30 days of purchase with attached tags and receipt. All sale items, vintage items, and resale items are a final sale. Store credit issued for product returns does not expire. 

ONLINE ORDERS ONLY: All new items are available for return and exchange within 14 days of purchase. All sale items, vintage items, and resale items are final sale.  Please see our Shipping & Returns page for more details.

What is Final Sale?

All items noted as Final Sale are items that are not returnable. All sale items, flash sale items, vintage + resale items are final sale. 

I want to purchase something online but live in Iowa and don’t want to pay for shipping.

In-store pickup is available at our Iowa City store location. Select the IN STORE PICK UP shipping option and no shipping charges will be added. Email online@revivaliowacity.com to arrange your in store pick up.  

Do you ship internationally?

We do! However the rates do change. Please email online@revivaliowacity.com to request your shipping charge. Please see our Shipping & Returns page for more specific information. 

I have an urgent question or issue with my Revival purchase. What is the quickest way to receive a response?

If you need to reach us urgently, please call us at 319.337.4511 Monday through Friday, 10 AM to 6 PM. If we are not available to help you right away, please leave a message and we will return your call that day. After 6 pm please email us at online@revivaliowacity.com and we will respond to you as quickly as possible.

I want to purchase something by my desired size is sold out. Will you be getting more in stock?

Many of our items are one of a kind or in limited quantities, but some items we continually keep in stock. Please email online@revivaliowacity.com to inquire about specific items and sizes.  

Does Revival buy clothing from the public?

We are happy to take a look at your gently used item in our retail location in Iowa City. Please see our Sell & Trade page for more information.

Can I use my store credit or store trade for online purchases?

At this time all store credit (often called 'trade') can only be used in store and is not eligible for online purchases.  

Revival Online is having a sale.  Can I buy the same item in store for the sale price?

Often we run sales that are 'online only.' Unfortunately, these special sale prices are not available in store and are only applicable to online purchases.  We apologize for any inconvenience or confusion.  

While in Iowa City, I saw an item at your store that I don't see online but would like to purchase it.  How can I do so?

We're happy to help! If you saw an item in store or on our social media that is not online, please email online@revivaliowacity.com with the item details. If the item is still available, we will set up a Special Order for you to purchase online.  

What are Revival Rewards? 

Revival Rewards (sometimes called SimPerks) is a customized loyalty program for our Revival customers. We love our shoppers and want to say thanks!  After sign-up, Rewards members can earn points for purchases (cash/credit purchases only, store trade purchases are not applicable), as well as social media follows.  Earn points and earn Reward dollars to use at Revival!  

How can I join?

Sign up in store or go here to sign up online!  

I am a Rewards Member.  How do I receive points for my purchases?

We are pretty old school at Revival and all points are keyed in by hand.  When checking out please tell your shopgirl that you are a Rewards member and we will add your points to your account.

How do I receive my Rewards points for Revival Online purchases?

To receive points for online purchases please tell us your are in a member in the NOTES section at checkout or email online@revivaliowacity.com with your name and order number. Once the email is received we will add your points to your account.

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REVIVAL PRIVACY STATEMENT 

please click here to review 

https://revivaliowacity.com/pages/revival-privacy-statement